Student/Client Support Services

Australian Easy Train offers the following client services to ensure we support learners giving them the best opportunity for successful course outcomes.

• Extra training, knowledge, practical and use of machinery, this can be done through appointment with your trainer or at the front desk.
• Verbal assessments can be organised with your trainer should there be any LLN difficulties
• Additional study time can be organized before undertaking assessment if required (refer to TAS)

If it is determined that the level of skill for language, literacy and numeracy is insufficient, the student may have to be referred to an alternate source for training in order to achieve the level of competency required.

Such sources may include:

Dandenong Neighbourhood Community and Learning Centre

34 King Street Dandenong 3175

Telephone: (03) 9792 5298

Facsimile: (03) 9793 0152

Email: [email protected]

AMES Australia

Levels 4-5, 280 Thomas Street Dandenong 3175 VIC

13 26 37

Opening Hours

Monday to Friday: 9:00am to 5:00pm

Language and Literacy in the Library

Greater Dandenong libraries offer free independent language and literacy advice and referrals. Our qualified staff specialise in English as a Second Language (ESL) and adult literacy.

The Language and Literacy program helps adults to:

• learn English
• improve reading, writing and literacy
• prepare for IELTs
• obtain further study and employment information
• develop lifelong skills.

Drop-in sessions

Drop-in sessions are held every week to help adults on the spot with:

• resumes
• job searching
• writing letters
• filling in forms
• government websites
• hazard driving test
• internet and computers
• English online practice.

Drop-in session days and times (school terms only)

• Dandenong Library: Tuesdays 1pm-3pm and Thursdays 2pm-5pm
• Springvale Library: Wednesdays 2pm-5pm

One-on-one sessions

You can also book into a one-one session for assistance with the following:

• Free and confidential language and/or literacy assessments
• Referrals to appropriate English language/literacy courses (based on a full assessment of client needs)
• Language assessment and advice for citizenship application/classes
• In-depth help with resumes, letters, form filling, job searching
• Advice for further study and employment opportunities
• Advocacy on behalf of clients
• Use of appropriate interpreter services
• Conversation circles to practice English

To book an appointment speak to a library staff member, phone 1300 630 920 or email [email protected].

Please remember to bring your library card to the appointment.

Computer assisted learning

As part of your language and literacy appointment, staff can also assist you to access the libraries' online learning tools.

You can undertake listening, reading and writing practice at different levels.

Programs include Studiosity - a real time, one-on-one study assistant with a 24 hour writing feedback service.

Please remember to bring your library card to the appointment.

Some other options may include:

• Adult reading and writing Apps

• The Language, Literacy and Numeracy Program (LLNP)

• Workplace English, Language and Literacy (The Well Program)